fv999's Privacy Policy

1 What Information We Collect

fv999 collects various types of information from its users. The purpose of collecting this information is to provide you with the best possible service and to ensure the security of the platform.

1.1 Information Provided at Registration

When you create an account on fv999, the following information may be collected:

• Full name (in Bengali and/or English)
• Date of birth (for age verification — users must be 21 years of age or older)
• Mobile number
• Email address
• District or division of residence
• Preferred payment method (bKash, Nagad, Rocket, or Upay)

1.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Time spent on the platform and pages visited
• Referral URL (where you came from before arriving at our site)
• Transaction history and gameplay logs

1.3 Identity Verification Information

When necessary or for transactions above a certain amount, we may request additional information for identity verification. This may include a photo of a government-issued identity document. This process is essential for platform security and fraud prevention.

2 Purpose of Information Use

fv999 uses your information only for specific and legitimate purposes. We never use your information without your knowledge or permission.

2.1 Service Delivery & Operations

• Creating, managing, and maintaining your account
• Processing deposit and withdrawal transactions
• Operating betting and gaming services
• Providing bonuses, promotions, and VIP benefits

2.2 Security & Fraud Prevention

• Ensuring platform security and preventing unauthorized access
• Detecting and investigating suspicious transactions or activity
• Preventing account misuse
• Preventing bonus fraud through the creation of multiple accounts

2.3 Communication & Support

• Facilitating your communication with the customer service team
• Sending important account-related notifications
• Sending transaction confirmation messages
• Sending promotional information subject to your consent

2.4 Platform Improvement

We analyze the information we collect to improve our service quality, enrich the user experience, and introduce new features and benefits. This analysis is always conducted on a statistical and aggregate basis, not targeting any individual.

3 Information Storage & Security

fv999 follows the highest industry standards to protect your information. Our security infrastructure is protected at multiple layers.

3.1 Technical Security Measures

• SSL Encryption: All data transmitted between your browser and our servers is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is secured with AES-256 bit encryption.
• Firewall & Security Monitoring: Our systems are monitored at all times and there is a mechanism to immediately detect unusual activity.
• Two-Factor Authentication: The option to enable an additional security layer for account access.

3.2 Data Retention Period

We retain your information only for as long as necessary. Typically, transaction records may be retained for a specified period even after an account is closed, in order to meet legal obligations. Once this period expires, the information is securely deleted or anonymized.

3.3 User Responsibilities

You also play an important role in the security of your account. We ask that you:

• Use a strong password and change it regularly
• Never share your login details with anyone
• Always log out after using a public or shared device
• Contact us immediately if you notice any unusual activity

4 Sharing Information with Third Parties

fv999 does not sell your personal information or provide it to third parties for advertising purposes. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted third parties are engaged to help operate our services, such as payment processors (technology partners related to bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, etc.). Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.

4.2 Legal Obligations

If we are legally required to provide information in response to a legal process or a valid request from a competent authority, we will fulfill that obligation. In such cases, we will always provide only the minimum information necessary.

4.3 Business Transfers

If fv999 becomes part of a business merger or acquisition, user information may be transferred. However, in such a situation, the new entity will be required to comply with this same privacy policy, and users will be notified in a timely manner.

4.4 What We Do Not Do

• We do not sell your information to advertisers
• We do not add your name to marketing lists without your consent
• We do not share your gaming or betting behavior with third parties

5 Cookies & Tracking Technology

fv999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: These are required for the core functionality of the platform — such as keeping your login session active and ensuring security. These cookies cannot be disabled.
• Performance Cookies: Used to analyze how the site is being used and to improve our services.
• Functionality Cookies: Used to remember your preferences (such as language or betting limits).

5.2 Cookie Management

Most modern browsers have options to control cookies. You can block or delete cookies from your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly.

5.3 Local Storage

In addition to cookies, we may use your browser's local storage. This improves the speed and functionality of the site. This information is never sent to third parties.

6 Your Rights

As a user of fv999, you have several important rights over your own personal information. We are committed to respecting those rights.

6.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

6.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, you can contact us to have it corrected. We will make the correction promptly.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period in cases of legal obligations or ongoing dispute resolution.

6.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw that consent at any time. Account-related urgent notifications (transaction confirmations, security alerts) will continue to be sent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. Contact details can be found in section 9 of this policy. We will review your request and respond within a reasonable time.

7 Protection of Minors

fv999 is intended only for individuals aged 21 or older. We take every precaution to protect the privacy of minors.

We do not knowingly collect or process information from any person under the age of 21. The age verification process at registration ensures that only adults can use our platform.

If we learn that a minor has registered on our platform, we will immediately close that account and securely delete the associated information.

8 Policy Changes & Updates

fv999 may update this privacy policy from time to time. Changes may result from the addition of new services, changes in legal requirements, or improvements to our security measures.

8.1 Notice of Changes

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when logging into the platform
• The "Last Updated" date on this page will be changed

8.2 Use After Changes

If you continue to use fv999 after the updated policy takes effect, it will be assumed that you have accepted the updated policy. If you do not agree with the new policy, you will be given the option to close your account.

8.3 Previous Versions

Previous versions of this policy are kept on file with us. You may request to view them if needed.

9 Contact & Support

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact the fv999 support team.

We review all information-related requests as quickly as possible and we are always committed to protecting your privacy.