fv999 Terms and Conditions

1 Definitions and Interpretation

The following words and phrases used in these Terms have specific meanings:

• "Platform" — The fv999 website and all services associated with it.
• "User" or "You" — Any person who has created an account on the fv999 platform or is using its services.
• "We" or "Company" — The entity operating fv999.
• "Account" — A personal user profile registered on the platform.
• "Deposit" — Funds added to an account by the user.
• "Bonus" — Additional credits or benefits granted under a promotion.
• "Wagering Requirement" — The condition requiring a specified amount to be wagered before a bonus can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

2 Eligibility and Age Requirement

The following eligibility conditions must be met to use the fv999 platform:

• You must be 21 years of age or older.
• You must be located in an area where using such services is legally permitted.
• You must have a valid ID document in your own name.
• A single person may not operate more than one account.
• If you are voluntarily registered on a problem gambling exclusion list, you may not open an account.

fv999 reserves the right to request age and identity verification at any time.

3 Account Registration

To create an account on fv999, you must provide accurate and complete information. Creating an account with false information is strictly prohibited.

3.1 Registration Conditions

• The name, date of birth, and contact details you provide must be entirely truthful and accurate.
• Each individual may register only one account.
• If multiple members of the same household use the same payment method (bKash, Nagad, Rocket, or Upay), this may be subject to review.

3.2 Identity Verification (KYC)

fv999 may request identity verification before your first withdrawal or after a certain amount has been deposited. This process may require a copy of your national ID card or passport. Withdrawals may be temporarily held until verification is complete.

4 Account Security

Keeping your account secure is your own responsibility. fv999 is not liable for misuse of your login credentials if you have not taken appropriate precautions.

• Use a strong and unique password and do not share it with anyone.
• If you log in from a public or shared device, always log out after use.
• If you notice any suspicious activity, notify our support team immediately.
• You are responsible for all activity carried out from your account.

5 Deposits and Withdrawals

All financial transactions on the fv999 platform are processed through bKash, Nagad, Rocket, and Upay. All amounts are in Bangladeshi Taka (৳).

5.1 Deposit Rules

• Minimum deposit: ৳200 (for each method).
• Deposits are generally credited to your account within a few minutes.
• Deposited funds must come from a payment method registered in your name.
• Deposits from third-party accounts are not accepted.

5.2 Withdrawal Rules

• Minimum withdrawal: ৳800.
• Withdrawal processing time: generally completed within 15 minutes to 2 hours.
• Withdrawals will be returned to the same payment method used for the deposit.
• Withdrawals may be held if KYC verification has not been completed.
• Withdrawals cannot be made until any active bonus wagering requirement has been met.

6 Bonuses and Promotions

fv999 offers various types of bonuses and promotions. Each bonus has its own conditions that must be followed.

6.1 Welcome Bonus

First-time depositors may receive a 120% first-deposit bonus, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,200 bonus → total balance of ৳2,200.
• Deposit ৳26,000 or more → maximum ৳15,000 bonus → total balance of ৳41,000.

6.2 Wagering Requirement

Before withdrawing a bonus, you must wager 25 times the bonus amount (on the bonus amount only, not on deposit + bonus). Example: ৳1,200 bonus × 25 = ৳30,000 wagered before bonus winnings can be withdrawn.

6.3 General Bonus Conditions

• Each bonus may be used once only.
• A bonus must be used within a set period, otherwise it may be cancelled.
• If evidence of bonus abuse or manipulation is found, fv999 reserves the right to cancel the bonus.
• fv999 reserves the right to change or cancel any promotion at any time.

7 Betting and Game Rules

All games and bets on fv999 have their own rules. The following general rules apply:

7.1 Betting Conditions

• A bet once confirmed cannot be changed or cancelled.
• If a bet remains incomplete due to a technical error, fv999 may cancel that bet and return the deposit.
• Outcomes in sports betting will be determined based on the official announcement of the relevant sports authority.

7.2 Game Integrity and Fair Play

All games on the fv999 platform operate on fair play principles. We work with established game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and Ezugi.

7.3 VIP Program

Regular and active players can participate in fv999's VIP program. There are three tiers:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

You can move up to a higher tier through active play and consistent participation.

8 Prohibited Activities

The following activities are strictly prohibited on the fv999 platform:

• Operating multiple accounts by the same person ("multi-accounting").
• Abusing or manipulating bonus benefits ("bonus abuse").
• Using any software, bot, or automation to gain an unfair advantage.
• Money laundering or illegal financial activity.
• Harassing or defrauding other users.
• Attempting to interfere with the platform's security systems.
• Operating an account under a false identity.
• Operating an account on behalf of a minor.

9 Account Closure and Suspension

9.1 Closure by the Company

fv999 may suspend or close an account without prior notice in the following cases:

• Violation of these Terms.
• Registration using false information.
• Suspicious or fraudulent activity.
• Breach of the age requirement.
• Long-term inactive accounts (the inactivity policy will be communicated separately).

9.2 Closed by User

You can request to close your own account at any time by contacting our support team. Any valid balance can be withdrawn before the account is closed.

10 Limitation of Liability

fv999 is an entertainment platform. Winning and losing in games and betting is normal and uncertain. fv999's liability is limited in the following matters:

• Losses caused by internet connection disruptions.
• Issues caused by third-party technical failures.
• Account security breaches caused by the user's own negligence.
• Service disruptions caused by natural disasters or unavoidable circumstances.

The platform is provided on an "as is" basis and fv999 cannot give any absolute guarantee of uninterrupted service.

11 Privacy & Data Protection

Protecting your personal information is fv999's highest priority. We keep your information secure using modern SSL encryption technology.

To learn more about how we collect, store, and use your data, please read our Privacy Policy page.

• We do not sell your personal information to any third party.
• Data is shared only when required by legal obligation or for the purpose of providing the service.
• You have the right to view the information we hold about you.

12 Responsible Gaming

fv999 is a strong supporter of responsible gaming. We believe that gaming is a form of entertainment, not a solution to financial problems.

• Never bet beyond your means.
• Do not treat gaming as your sole source of income.
• Avoid placing repeated bets to recover losses.
• Set a weekly or monthly budget for yourself.

If you feel that gaming is having a negative impact on your life, contact us. We can help activate a temporary or permanent break on your account. Visit our Responsible Gaming page for more details.

13 Dispute Resolution

If you have a complaint regarding any transaction or game result, please follow the process below:

1. First, let us know through our live chat.
2. If the issue is not resolved via live chat, write to us in detail by email.
3. Our team will review the issue and respond as quickly as possible.
4. For final decisions, fv999's records and logs will be considered as the primary evidence.

fv999's decision shall be considered final in resolving disputes, however we always review every complaint fairly.

14 Changes to Terms

fv999 reserves the right to change, amend, or update these terms at any time. The date and time when changes take effect will be noted on this page.

• For significant changes, a notification may be sent to the registered email address.
• If you continue to use the platform after changes have been made, you will be considered to have accepted the new terms.
• If you do not agree with the new terms, you may close your account.

Therefore, it is advised to check this page regularly.

15 Contact & Support

If you have any questions or comments about these terms, please contact us. fv999's support team is available seven days a week, twenty-four hours a day to assist in both Bengali and English.

• Live Chat: Directly through the site, 24/7.
• Email: [email protected]

We value every inquiry and aim to respond as quickly as possible.